Do you know the blissful feeling you get after you finalize your purchase of furniture? Or maybe the instant visions of the furniture placement in the home that one may concoct with the help of a vivid imagination? If you can relate to these having these experiences at least once in your lifetime, then it’s safe to assume that you might have also experienced another phenomenon briefly after having these. This phenomenon is known as the furniture delivery crisis or F.D.C for short (Please note that F.D.C is a fictional phenomenon created for the purposes of this blog and is not therefore recognized by the CDC or any National or Global Health organization).
Furniture Delivery Crisis or F.D.C is a phenomenon that many customers around the world have faced. Luckily for our customers, Exclusive Furniture’s hard-working team has devised an efficient delivery service system to reduce future encounters between our beloved customers and F.D.C.
Here are a few Frequently Asked Questions (FAQs) about our amazing delivery staff and service:
- What steps do I take after purchasing my furniture?
After making your purchase via Exclusive Furniture’s website or in one of Exclusive Furniture’s stores, your work order is sent directly to Exclusive Furniture’s Headquarters. Once your purchase order is received, our staff will work diligently to prepare your order and assign the delivery to on of our delivery drivers.
- How will I know when my furniture will be delivered?
One of Exclusive Furniture’s representatives will call you personally schedule your delivery.
- How much does it cost to have my furniture delivered?
Delivery costs are dependent on your location from Houston, TX 77002
Distance: Delivery Fee:
1 – 50 miles $129
51 – 100 miles $199
101 – 150 miles $399
151 – 250 miles $499
250+ miles Call Us: 713-773-0606, option 2
- Will everything I ordered be shipped at once?
Yes. Our staff members at Exclusive Furniture take pride in providing efficient service, however, there may be instances where our vendors may be experiencing shipment delays. Nevertheless, we will do our best to deliver your furniture with as quickly as possible.
- Will the delivery team remove my old furniture?
No. Exclusive Furniture’s delivery team is not responsible for removing your old furniture from your home. In this case, we highly recommend taking precautionary measures to properly dispose of your old furniture.
- What do I do if something is missing from my order?
Please contact Exclusive Furniture’s Customer Service Team immediately so we can work to resolving the issue. To reach our amazing Customer Service Team, dial (713) 773-0606, option 2.
- What do I do if my furniture was damaged during the delivery?
Please contact Exclusive Furniture’s Customer Service Team as soon as you have made this realization. Depending on the nature of your situation, we will replace or repair your furniture. To reach our amazing Customer Service Team, dial (713) 773-0606, option 2.
- What do I do if my new furniture does not fit during the delivery?
Please contact Exclusive Furniture’s Customer Service Team at (713) 773-0606, option 2. One of our Customer Service Representatives will direct you to an Exclusive Furniture in proximity to your location, so you can select a different item of equal or lesser value. If the item selected by the customer is greater in value, the customer is responsible for paying the difference.
- What can I expect on the day of delivery?
On the day of delivery, one of Exclusive Furniture’s delivery drivers will call 10-20 minutes prior to arriving at your home. Make sure that someone over the age of 18 is available to receive the delivery.
If you are not home when our delivery team arrives at your home, we will gladly wait an extra 30 minutes for you to arrive. If for any reason you will be later than 30 minutes, our delivery team will have to move on to their next scheduled delivery for the day. As a result, your delivery will have to be rescheduled for a later date and a redelivery charge will be assessed to you even if the delivery fee was waived at the time of purchase.
If you have any further questions or concerns regarding our delivery service or anything otherwise, Please do not hesitate to comment below, contact us, or visit our FAQs page.